1. Is it safe to order on besthermesbags.com?
Sure, don't worry about it! We guarantee that every purchase you make will be 100% safe, because we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All the payment process is done by SSL, which is known by its top security and anti-fraud systems. None of your credit-card details will be leaked.
2. What kind of payment do you accept?
We offer four ways of payment,Visa credit card , Bank Transfer, Paypal and Western Union.If you pay by Western Union or Bank Transfer,,5% discount will be given to you.
3. Reasons for a rejection can be:
a、Insufficient funds - it is necessary to charge your account or to extend current credit limit;
b、Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
c、Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
d、The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
4. Do I have to pay Tax?
Yes, the customers are responsible for that.
5. Can I change my order after checkout?
Please notice that once an order has been placed and processed, it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email us at email@example.com at the first time with your order number. We shall do our best to accommodate your situation. But we are sorry to say that, once your order has been shipped, the order cannot be changed or cancelled.
6. Is your shipping really free?
Free shipping to worldwide by EMS (EXPRESS MAIL SERVICE). Our service area could cover more than 200 countries and regions.For the further information,you can contact our customer service.
7. How can I track my parcel online?
We will send you an email with tracking No. and tracking link after sending out your items, and you can track the status of your parcel online. Usually the tracking number will be valid in 48 hours. If there's still no tracking information available in 3 days, please contact us via email.
8.Do your bags look like the authentic ones?
Our company specializes in replicating designer handbags. All our products are made with the materials which are very close to the original handbags. They are identical in every way right down to the serial numbers embossed on each item. Each handbag comes with all the accessories included in the original item such as tags, straps, etc.
9. What is the difference between your bags and the original?
Very little difference, they are nearly mirror image, with some slight difference in the leather used.
10. Which currency the prices are at our website?
The currency are in US dollars.
11. How long will I have to wait for my order?
It all depends on the country. If you are from North America , you will receive your item in 5-7 business days. If you are from some other country, delivery time will take from 7 to 14 business days. Our items are shipped with Express Mail. Please, pay attention to the fact that business days do not include weekends and holidays.
12. In which circumstance, we provide replacement?
If customer find the item is some defect or broken, we provide replacement. when you received goods, and find defective items, you should tell us in next 3 days. Customers must bear the shipping cost if you return the defective items to us.
13. Can you supply other kinds of products other than those on the website ?
Yes, just write us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
14. Are your bags made of genuine leather?
Yes, all our bags are made of 100% quality leather comprising of Lamb leather, Cowhide leather, that is light and turns dark quickly.
15. What is my personal information used for?
The minimum of your personal information we require is used for the only purpose: to execute your order in a proper way and to get in contact with you if something goes wrong. We collect only the information you voluntarily submit when signing up for your account, no other information is collected.
16.Do the pictures show the true quality of the product I will receive?
Yes, what you see is what you get. We have not excellent cameraman, we only have excellent products. The pictures on our website are the images of the real objects
17.What if I can't get any satisfied answer from above?
Please contact our customer service,they are glad to help you.
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